1. Sofi Assistant - Getting started

What’s in the box                                

•             1 x       Sofihub
•             3 x       Sofi Sensors
•             3 x       Sofi Sensor covers
•             1 x       Power Supply
•             6 x       Spare sensor batteries

How to install 

• Login to the carer portal https://portal.sofihub.com
• From the dashboard menu on the left select “Settings”
• From the horizontal menu at the top select Advanced
• Locate “occupancy announcement mode” and move the selector to the on position. The switch will turn blue when it is on.

Occupancy announcement mode will help you to determine that sensors are capturing movement correctly.   e.g. The medication sensor should not trigger if medication is not being accessed.

Install the hub

choose a central location in the home where the resident spends most of their time during waking hours when at home. Most often this will be the kitchen or living room.

Sofihub should be located in a position such a bench or table top where the speaker will be able to be heard.

Plug the Sofihub into the power supply and turn on so that the red light on the rocker switch is elevated and on.

atch the Setting up Sofihub & Sofi Assistant video

Note: Sofihub has a backup power supply and will remain on when disconnected from mains power until the battery runs flat.

Install Sensors

Remove the back from each sensor and remove the plastic strip.

Medication Sensor.  For the medication sensor to be effective medication should be kept in a unique location such; as

• Medication Box
• Drawer
• Shelf not used for other purposes
• For Webster Packs etc you may place the sensor in a small box and keep the pack on top of the box.

Hub Room Sensor.  located in the room that the hub is located in.

• Standard installation: an ideal location is the ceiling, positioned to capture all activity in the room.
• For homes with pets; the sensor will require a sensor cover and should be positioned on a wall above pet level using the sensor cover to block activity below.

Hub Room Exit Sensor  -  Detects that you have exited the hub location.

Standard installation: The sensor can be placed either on the ceiling or on a wall.  Its purpose is to capture the exit activity from the hub room.

You may choose to use a cover that reduces the sensor capture area.

Testing your installation

Once Sofihub is installed perform the following checks

1. Enter the “hub room”              Did the hub speak?     “Now in Hub Room”
2. Exit the “hub room”                Did the hub speak?     “Now in Hub exit”
3. Access medication location      Did the hub speak?     “Accessed medication”

  If the hub does not speak for any of these tests check the following 

• The hub is plugged in and switched on, check by pressing the top button.
• The sensors have had the plastic strip removed from the battery casing.
• The sensor led located in corner, flashes green when it first senses movement.

If this does not resolve the issue turn off the Sofihub for 1 minute and restart.

If the issue persists, contact [e-mail] or call 08 6117 8018

Sofi Assistant Portal Setup 

1. Login to the carer portal https://portal.sofihub.com
2. From the dashboard menu on the left select “Settings”
3. From the horizontal menu at the top select Advanced